This technote addresses the installation issue of Adobe AIR applications after 30 th Oct 2017 that is signed with SHA1 certificate. It is applicable to both Windows and Mac. The Adobe Help Manager is installed by default with Adobe Creative Suite 6 and many other products. The Adobe Help manager is an AIR-based content installation utility that downloads offline help content and notifies you when new updates are available, ensuring that you always have the most up-to-date and accurate reference information from Adobe.
The Adobe Help Manager is installed by default with Adobe Creative Suite 6 and many other products.
- The Adobe Help manager is an AIR-based content installation utility that downloads offline help content and notifies you when new updates are available,ensuring that you always have the most up-to-date and accurate reference information from Adobe.
- The Help Manager will download either HTML or PDF content, depending on which file is the most recent.
- You can then view this content offline, either via your default web browser (Internet Explorer, Firefox, Google Chrome, etc.)or via Adobe Acrobat Reader (or similar PDF viewing software).
Follow the steps on this page to install the Help Manager for use with your Adobe software.
If you are experiencing technical difficulty with the Adobe Help Manager, please see the known issues and troubleshooting document.Visit Help/Known Issues page.
Looking for support?
- Ask your question in the Adobe Community Forums
- Search Adobe Community Help
- Visit the Creative Suite Help and Support Center
- Or view all Adobe product help and support centers
I see that you are running the 64 bit version of your operating system, are you also running Firefox 64 bit edition?
Please also provide the link you are using to download Flash and we can further investigate the issue.
Windows Application Error Adobe Reader
There are a couple of items we can troubleshoot based on some research:
Installing Error Adobe Flash Player
- Sometimes you have to close Firefox in order for the install of Flash to complete, do that then restart Firefox.
- Please also make sure that you are using the correct version of Flash for Firefox.
- Check the internet options for downloading files: https://forums.adobe.com/message/8799525#8799525
Thank you and we look forward to your reply.